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Warranty & Cooling off period






More information, Check Terms & Conditions

Article 6 - Right of withdrawal

For products:

The consumer may contract with respect to the purchase of a product during a cooling-off period of 14 days terminate without giving reasons. The operator may ask the consumer to the reason for withdrawal, but not commit to stating his reason (s).
The waiting period referred to in paragraph 1 shall commence on the day after the consumer, or a pre-designated by the consumer third party other than the carrier, the product has received, or:
as the consumer in the same order have ordered several products: the day on which the consumer or a third party designated by, has received the final product. The operator may, provided that he has informed the consumer prior to the ordering process in a clear manner, refuse an order multiple products with different delivery time.
as the delivery of a product consisting of multiple lots or pieces: the day on which the consumer or a third party designated by, has received the last shipment or the last part;
the contract is for regular delivery of goods during a certain period, the day on which the consumer or a third party designated by the first product has received.
 

Article 7 - Obligations of the consumer during the reflection

During this period the consumer will treat the product and packaging. He will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The basic principle is that the consumer, the product can handle and inspect as he would be allowed to do in a shop.
The consumer is liable for the value of the product that is the result of a way of dealing with the product beyond permitted in paragraph 1.
The consumer is not liable for the value of the product and the entrepreneur him before or at the conclusion of the contract all mandatory information provided on the right of withdrawal.
 

Article 8 - Exercise of the right of withdrawal by the consumer and their cost

If the consumer exercises his right of withdrawal, he shall report this within the cooling-off period by using the standard withdrawal form or any other unequivocal manner to the entrepreneur.
As soon as possible, but within 5 days from the day following the notification referred to in paragraph 1, the consumer shall send the product back, or he hands it to (a representative of) the entrepreneur. This does not apply if the trader has offered to collect the product itself. The consumer is back transmission period in any case observed as to return the product before the period has expired.
The consumer shall send back the product with all accessories, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal on the consumer.
The consumer shall bear the direct cost of returning the product. If the trader has not notified the consumer has to bear these costs or if the entrepreneur indicates to bear the costs themselves, the consumer does not have to bear the cost of return.
If the consumer exercises his right of withdrawal, any ancillary contracts shall be automatically dissolved.
 

Article 9 - Obligations of the trader in case of withdrawal

If the entrepreneur notification of withdrawal by the consumer makes possible through electronic means, it sends the message immediately upon receipt of an acknowledgment.
The entrepreneur will reimburse all payments made by the consumer, excluding any delivery costs and payment cost incurred by the entrepreneur will be charged for returned product, immediately but within 14 days after the day on which the consumer notifies him withdrawal. Unless the trader offers to collect the product itself, he may wait to return until he has received the product or demonstrates to the consumer that he has returned the product, whichever is earlier.
The entrepreneur used to repay the same currency that the consumer, unless the consumer agrees to a different method. The reimbursement is free for the consumer.
If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the company does not have to repay the additional costs for the more expensive method.